Faq

Welcome to our FAQ section. Here you’ll find quick answers to the most common questions about our products, shipping, payments, authenticity, returns, and more.

If you still need help, our support team is available anytime via WhatsApp or email.

📦 Orders & Shipping

1. How long does delivery take?

Delivery times vary by location:

  • UAE: 7–10 business days
  • GCC countries: 7–10 business days
  • Lebanon & Egypt: 7–15 business days
    Note: Remote areas may require additional time

2. Do you ship to my country?

Yes, we currently ship to:

  • UAE
  • Saudi Arabia
  • Kuwait
  • Qatar
  • Oman
  • Bahrain
  • Lebanon
  • Egypt
  • Türkiye
  • Cyprus

3. How much is the shipping cost?

Shipping fees vary based on:

  • Your country
  • The weight and size of items
  • The courier assigned

The exact shipping fee will appear at checkout.

4. Will my order arrive in multiple packages?

Yes, some items may ship from different warehouses depending on availability.
If your order includes several products, they may arrive in separate parcels.

5. Can I track my order?

Absolutely.
Once your order is shipped, you will receive:

  • A tracking number
  • A tracking link
  • Email or WhatsApp updates

🛍️ Products & Authenticity

6. Are your products 100% authentic?

Yes.
All items are sourced from:

  • Authorized distributors
  • Verified overstock partners
  • Brand-approved liquidation channels
  • Certified wholesalers

Every product goes through a strict authenticity and quality check before being listed.

7. Are your items brand new?

Yes.
All products are brand new, unused, and come from trusted suppliers.
(Some items may come without retail boxes but always in new condition — depends on the supplier.)

8. Why are your prices lower than retail stores?

We work with:

  • Liquidation partners
  • Overstock suppliers
  • International distributors

This gives us access to new, authentic, discounted designer pieces, allowing us to offer better prices than retail stores.

💳 Payment

9. What payment methods do you accept?

We accept:

  • Credit/Debit Cards
  • Apple Pay
  • Google Pay
  • Cash on Delivery (country-dependent)
  • Local payment options (depending on region)

10. Is my payment secure?

Yes.
Our website uses encrypted, PCI-compliant payment systems to ensure your transactions are safe.

💼 Customs, Taxes & Duties

11. Are customs or VAT fees included?

Customs, taxes, and import duties are not included in our product prices.

Buyers are responsible for any charges applied by their country’s customs authority.

12. Will I be notified if customs fees are required?

Yes.
Your courier will contact you directly if customs or VAT fees apply before delivery.

🔁 Returns & Exchanges

13. Do you accept returns?

Returns are accepted within 7 days of receiving your order if:

  • The item is unused
  • The item is in its original condition
  • All tags and packaging (if any) are intact

14. What items are non-returnable?

For hygiene and safety reasons, the following cannot be returned:

  • Underwear / swimsuits
  • Used or damaged items
  • Items without tags or packaging
  • Final-sale items (if marked)

15. How do I request a return?

Contact us via:

Provide your order number and reason for return.

16. Who pays for return shipping?

Return shipping fees are the responsibility of the customer unless the item arrived damaged or incorrect.

⚠️ Issues & Support

17. What if I received the wrong item?

We will fix it immediately.
Send us a message with:

  • Order number
  • Photo of the item received

We will arrange a replacement or refund.

18. What if my item arrives damaged?

You must notify us within 48 hours of delivery with images of the damage.
We will open a case with the courier and provide a solution.

19. I placed an order but didn’t receive a confirmation.

Check your spam/junk folder.
If not there, contact us and we will resend it.

📞 Contact Us

If you need help, we are always here.

📧 Email: thelbb2025@gmail.com
📱 WhatsApp: 00971 58 578466